Featured Solution: AI-Driven Patient Call Automation
At the conference, we highlighted our cutting-edge AI call strategy, designed to improve patient engagement and streamline patient collections. Here’s how BIS implemented it:
- We deployed a smart, structured AI calling system to reach out to patients in a regular, organized manner.
- The system made automated outbound calls to remind patients of their outstanding balances.
- The calls were fully HIPAA-compliant, ensuring safe handling of Protected Health Information (PHI) without manual intervention.
Impact & Results
Since deploying our AI calling strategy, BIS has seen remarkable outcomes:
- Call volume increased dramatically — from around 300 manual calls/day to over 2,000 automated calls/day, a 600% boost in capacity.
- Patient collections improved by more than 50%, driven by consistent and timely reminders referencing actual patient statements.
- The system runs fully autonomously, with zero manual intervention required after deployment.
- Because the bot is HIPAA-compliant, all calls and data handling are conducted securely, keeping patient data safe.
These results clearly demonstrate that AI-powered patient engagement is not just “futuristic” — it’s here, it works, and it delivers measurable value.
Why This Matters at MGMA Leaders Conference
MGMA’s annual Leaders Conference is focused on leadership, innovation, and operational excellence in ambulatory care. The event brings together more than 1,300 decision-makers, including C-suite executives, practice administrators, revenue-cycle managers, and operations leaders.
By participating, BIS aligned perfectly with the conference’s mission: to shape the future of healthcare now. Our AI-driven solution resonated with attendees looking to modernize patient financial engagement, reduce manual burden, and drive financial performance — all while ensuring compliance and data security.
Key Highlights from Our Implementation
- Full HIPAA Compliance: Our system handles PHI securely, meeting the high standards required for patient data protection.
- Scalable Automation: From just a few hundred manual calls to thousands daily, our AI bot scales effortlessly.
- Proven ROI: Significant improvement in collections, higher efficiency, and reduced operational overhead.
- Hands-Free Operations: After launch, the process runs without needing human agents — all managed by the AI.
Conclusion
Our presence at the MGMA Leaders Conference 2025 reinforced a powerful message: AI in patient engagement is not a distant dream — it’s already a game-changer. Through our smart calling strategy, BIS is helping healthcare providers boost collections, reduce manual effort, and maintain compliance — all in one go.
We look forward to continuing these conversations with healthcare leaders and innovating together.
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