Recover Payments. Preserve Trust.
Turn outstanding patient AR into predictable cash flow with compassionate, education-driven follow-up calls by BIS Voice.
30-40%
Patient Revenue
HIPAA
Compliant
95%+
Recovery Rate
40%
Faster AR Recovery
30%+
Bad Debt Reduction
98%
Patient Satisfaction
100%
HIPAA Compliant
End-to-End Patient AR Recovery
From account segmentation to payment resolution — we manage the entire patient AR lifecycle.
Account Review & Segmentation
Age-based segmentation and balance prioritization ensure high-value accounts get immediate attention.
Patient-Friendly AR Calls
Education-driven conversations that clarify charges, explain insurance adjustments, and resolve balances.
Payment Resolution
Secure payment collection, flexible payment plans, and full documentation of every interaction.
AR Performance Tracking
Detailed reporting on contact rates, payment conversions, aging improvements, and collected amounts.
HIPAA-Compliant Process
Encrypted data, secure payment handling, and strict regulatory compliance in every call.
Compassionate Collections
Patients are treated as valued individuals — education first, resolution second, trust always.
How BIS Voice Works
A data-driven, four-step approach to patient AR recovery.
Account Segmentation
We analyze and prioritize accounts by age, balance, and payment history for maximum impact.
Compassionate Outreach
Trained agents contact patients with empathy — educating on charges and insurance adjustments.
Payment Resolution
Collect payments securely, establish flexible plans, and document every outcome.
Reporting & Analytics
Detailed dashboards track contact rates, conversions, and AR reduction in real-time.
Why Healthcare Leaders Choose Us
Higher Recovery Rates
Structured follow-ups increase payment conversions and reduce days in AR.
Preserved Patient Trust
Compassionate communication builds loyalty — not resentment.
Predictable Cash Flow
Consistent AR management turns unpredictable revenue into steady income.
Reduced Admin Burden
Free your in-house team to focus on front-end operations and clinical workflows.
Full Compliance
HIPAA-compliant processes with encrypted data and secure payment handling.
Specialized Expertise
Trained professionals in healthcare billing, insurance terminology, and compliance.
40%
Faster Recovery
30%
Less Bad Debt
Frequently Asked Questions
Patient AR calling involves following up with patients on unpaid balances after insurance processing to secure timely payment through education-driven conversations.
Proactive follow-ups, structured payment plans, and clear communication reduce delays, minimize bad debt, and create predictable revenue streams.
Yes. BIS Voice follows strict HIPAA-compliant communication standards, secure payment handling, and encrypted data access protocols.
Self-pay balances, deductibles, co-pays, co-insurance, and all post-insurance patient responsibility amounts.
Outsourcing improves efficiency, consistency, and recovery rates while reducing staff burden — letting your team focus on clinical workflows.
Ready to Recover
Patient AR?
Partner with BIS Voice and transform outstanding patient balances into predictable, measurable cash flow.