Empowering Healthcare Operations with Integrity and Efficiency

At the recent 34th Annual Healthcare Contact Center Times Conference, our team had the opportunity to engage first-hand with industry-leading healthcare operations experts—and one standout among them was Business Integrity Services (BIS). Founded by healthcare providers for providers, BIS is a global healthcare services partner delivering comprehensive solutions across revenue cycle management, medical coding, compliance, and patient scheduling for clinics and ambulatory surgery centers.

BIS’s Participation and Key Presentations

1. Revenue Cycle Management (RCM)

BIS blends advanced automation, rootcause denial analysis, and certified industry expertise to streamline the full revenue cycle—from insurance eligibility verification to payment posting and denial resolution. Their method reduces denials and enhances financial outcomes for healthcare partners

2. Medical Coding & Charge Audit

With a rigorous, six-layered audit process, BIS ensures accurate coding to minimize claim rejections. Their coding teams deliver detailed reviews and pre-billing edits to help mitigate errors before they become revenue barriers

3. Patient Experience, Scheduling & Call Center Services

BIS offers fully dedicated patient experience teams that integrate seamlessly with client operations. These teams manage call intake, no-show rescheduling, inbound referral caller assistance, and significantly reduce message backlogs—achieving up to 90% clearance of client messages—to boost patient satisfaction and internal productivity

4. Compliance & Risk Management, Credentialing

Their compliance framework includes tailored regulatory programs, staff training, ongoing education, and internal auditing to ensure adherence without disrupting care delivery. Credentialing, privileging, and contracting services are also managed endtoend.

5. Medical Records Management

BIS operates a centralized, fully electronic medical record system with robust encryption and rolebased access controls. They handle attorney or insurance medical record requests, subpoenas, and other legal coordination for personal injury or insurance-related cases, ensuring accuracy and compliance.

6.Specialized Personal Injury (PI) Revenue Services

For providers handling personal injury cases, BIS offers intake coordination, LOP validation, attorney liaison, and settlement tracking. Their PI workflow solutions can reduce administrative burdens by ≈45%, with net recoveries approaching 92% of billed charges.