Pre-Admission Testing
with AI Automation
Transforming Pre-Procedure Patient Outreach Through Intelligent Engagement — Scalable, Compliant and Always-On
Problem
Hard-to-Reach Patients
Prior to a procedure, a questionnaire must be completed to ensure patient safety and comfort — but reaching patients to complete this Pre-Admission Testing (PAT) questionnaire is often difficult.
Medication Mistakes
Patients frequently forget to stop using their medication prior to a procedure, creating safety risks and last-minute complications on the day of admission.
Outdated Medication Records
Patients need to update the medication they are currently using, but these changes often go uncaptured without a consistent, structured outreach process.
Missed PAT Calls
Under manual processes, patients often never received their PAT call at all. Long-gap appointments saw forgetfulness rates as high as 40%, with manual calling limited entirely by staff availability.
Solution & Approach
Automated Patient Outreach
AI initiates calls the moment an appointment is scheduled, achieving 90–100% patient outreach coverage and eliminating dependency on manual calling capacity entirely.
Interactive Confirmation
Patients can be transferred to a live agent to complete PAT — improving completion by 30–50% — or request a callback to complete PAT proactively, with a 5–10% capture rate.
Guided Preparation
Patients can ask questions and receive guidance in real time, clarifying preparation requirements before the procedure date and reducing confusion-driven last-minute reschedules.
Consistent, Timely Communication
Every patient receives a call regardless of staff availability, ensuring PAT is completed with enough time for patients to stop using medication as required.
AI + Human Hybrid Model
AI handles routine outreach and guidance at scale, while live agents step in for PAT completion and complex questions — maximizing both reach and resolution quality.
Outcomes
2–3× increase in patient reminder coverage vs. manual outreach
30–50% increase in appointment confirmation rates
40–60% reduction in front-desk PAT workload
Reschedule rates reduced from 20–30% down to 10–18%
Contact rates increased from 50–60% up to 85–95%
Impact
Reduced Reschedule Rates
Reschedule rates reduced from 20–30% to 10–18%, driven by complete and timely PAT questionnaire capture before the procedure date.
Improved Slot Utilization
20–35% increase in filled appointment slots, with improved provider time utilization as fewer procedures are delayed by incomplete PAT.
Higher Patient Responsiveness
Contact rates increased from 50–60% to 85–95%, with patient engagement improved 2–3× through conversational AI interaction and immediate assistance availability.
Better Care Continuity
Improved adherence to pre-procedure requirements and care plans, with stronger patient satisfaction scores from timely, helpful, and respectful communication.
Reduced Administrative Burden
Front-desk PAT workload reduced by 40–60%, freeing staff to focus on complex scheduling needs and high-value, in-person patient interactions.
Why This Model Works
"Remind, confirm, and assist — before the patient forgets."
Timeliness
PAT is completed with enough time for the patient to stop using medication as required ahead of their procedure.
Consistency
All patients receive a call, regardless of staff availability — eliminating gaps in outreach coverage entirely.
Hybrid Model
AI and human support work together, ensuring every PAT questionnaire is completed accurately and on time.