Patient Collections
with AI Automation
Transforming Healthcare AR Through Intelligent Outreach — Scalable, Compliant and Always-On
Problem
Limited Manual Reach
Traditional collection teams manually dialed patients one by one, reaching only 20–30% of accounts daily. Many accounts remained untouched for days or weeks, creating growing backlogs.
Voicemail Dependency
40–60% of outbound calls ended in voicemail with no structured recovery process, leading to inconsistent follow-up cadences and accumulating unanswered reminders.
Delayed Cash Flow
Average follow-up delays of 5–10 days between contact attempts slowed payment realization significantly, extending collection cycles and reducing monthly revenue capture.
Agent Idle Time & Inefficiency
Agents experienced 15–25% idle time between manual calls, while approximately 35–50% of patients simply forgot their pending balances due to lack of timely, consistent engagement.
Solution & Approach
Mass Outreach at Scale
BIS Voice executes 10,000–20,000 outbound calls per campaign cycle with 100% account coverage within 24–48 hours, scaling to 50,000+ calls per day with zero dependency on manual dialing.
Intelligent Voicemail Handling
The AI handles 100% of voicemail scenarios without fatigue, leaving structured reminders with callback instructions and converting voicemails into a 5–12% callback recovery rate.
Structured Follow-Up Logic
Automated retry logic ensures 2–4 follow-ups per patient per cycle with over 95% adherence, improving reachability by 20–35% and eliminating missed follow-ups entirely.
Warm Transfer for High-Intent Patients
15–30% of connected calls are identified as high-intent and routed directly to live agents, reducing agent time on non-productive calls by 40–60% and improving conversion efficiency.
Data-Driven Optimization
Continuous improvement in contact strategy through real-time performance analytics ensures the system adapts over time, maximizing recovery rates across aging AR buckets.
Outcomes
Up to 3–5× increase in daily patient outreach vs. manual operations
30–55% improvement in successful patient contact rates
18–35% increase in monthly patient collections within 60–90 days
40–60% faster collection cycle, from 5–7 days to 24–48 hours
25–40% reduction in cost per collected dollar
Impact
Full Account Coverage
Patient AR coverage expanded from 25–30% to 90–100%, ensuring every account in the pool is contacted within defined cycles with no backlog accumulation.
Aging AR Recovery
Higher recovery from 30+ day aging buckets and a 10–20% reactivation boost on previously unresponsive accounts significantly improved revenue capture from dormant balances.
Agent Productivity
Productive agent talk time increased by 30–50%, idle time dropped from 20% to under 10%, and effective calls per agent rose by 2–3× as agents focused exclusively on high-value conversations.
Cost Optimization
A 25–40% reduction in cost per collected dollar, lower infrastructure dependency and reduced hiring pressure delivered significantly higher ROI per agent hour at scale.
Proactive Revenue Engine
Collections transformed from a reactive, delayed, manual process into a proactive, intelligent and always-on revenue engine — reaching every patient consistently and on time.